Account holder’s details: 
 

This is the name(s), address and postcode we hold for you.  This address may be different to the property being billed (supply address) and is where the bill’s been sent to.  If any of this information needs changing, please contact us.

Your account number: 
 

This is your account number, which is unique to you. You can use this to register for our online service and manage your account online.  It’s also worth having it handy when you contact us to help speed things up. 

Your supply address: 
 

This is the address your bill is for.  This may be different to where the bill’s been sent if you’ve given us a different mailing address.  

Your balance: 
 

This amount is your current balance after we’ve taken into account any previous balance, the new charges for the billed period and any payments you’ve made since your last bill. If you’re in credit we’ll use the word credit to make it clear.

Your payment plan details: 
 

Here you’ll see any changes we’ve made to your payment plan, or if you’re not on a payment plan we’ll tell you when you need to pay your bill by.  The balance above is usually included in your arrangement, unless you’ve made a special arrangement with us.  

Your water charges: 
 

This includes a usage charge and a daily standing charge.  Your usage charge is billed in cubic metres. (m3). 

Your sewerage charges: 
 

This also includes a usage charge and a daily standing charge which may include highway and surface water drainage. We only bill for 90% of your usage 

Your usage:
 

Here we show your meter serial number, the readings we’ve used to calculate your bill.  If you have an estimated reading and want to update your bill just contact us.  

Account activity: 
 

This is where you can see any payments you’ve made and any adjustments we’ve made to your account.

Payment plan details: 
 

This is where we explain how we’ve calculated any changes to your payment plan. We include your current balance and your estimated future charges.